Frequently Asked Questions

What are the reception opening hours?
Our reception is open:
- Monday – Friday: 9:00 am – 3:00 pm (closed 12:00 pm – 1:00 pm)
- Thursday: 9:00 am – 7:30 pm (closed 4:00 pm – 5:00 pm)
- Saturday & Sunday: 9:00 am – 3:00 pm
- Public Holidays: Closed (Pre-arranged check-ins available)
For arrivals outside these hours, we offer an after-hours check-in procedure.
Cancellation
A 100% refund will be made for cancellations received if at least 1 weeks notice is given before arrival.
A 50% refund will be made for cancellations received if at least 48 hours notice is given before arrival.
No refund will be made if the booking is canceled within 48 hours of arrival.
Our cancellation policy requires all amendments and cancellations to be finalized by 5pm local time the day prior to the arrival date (48 hours).
Please call 1800 155 553 or email us at info@falconlodge.com.au to cancel a reservation.
How do I access the Lodge after hours?
Arriving after hours? No problem! We offer a convenient after-hours check-in using secure lockboxes. We’ll email you the lockbox code and location the day before your arrival. This information will be sent to the email address you used to make your booking, whether directly with us or through a booking platform like Booking.com or Airbnb.
How can we pay for our accommodation?
Eftpos, Mastercard and Visa. Long term residents can pay by automatic payment or online transfer.
Who stays at the Lodge?
Both short term and long term guests stay with us. This is a perfect place to stay for new arrivals to Sydney, those working in the area, studying, or for backpackers that want to save money and are over the shared accommodation offered in the CBD.
Are children allowed?
Unfortunately, we are unable to accommodate young children (Under 10) at our lodge.
Do you offer casual accommodation?
Falcon Lodge offers clean, safe and secure accommodation on a casual short term basis.
Do you offer long term accommodation?
Falcon Lodge offers a weekly rate for stays of a week or more. You can stay as long as you like.
Is a bond required?
A bond equal to 1 weeks lodging fee is required for long-term stays (longer than one month). This is refunded on departure after room inspections.
Is there a notice period for long term stays?
When you book a long term stay we secure your room so that you do not have to move rooms and insure that no one else can book your room. We just require that you give us 7 days notice when you would like to depart.